Privacy Policy

Privacy Policy ā€“ MyCoatHangers

1. Overview

At MyCoatHangers ("we", "us", or "our"), we value your privacy and are committed to safeguarding your personal information. This policy outlines how we collect, use, store, and share your data in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By visiting or purchasing from www.mycoathangers.com.au, you accept the practices described in this policy.

2. Information We Collect

We may collect personal and technical information when you interact with our website or place an order, including:

  • Your name and contact details

  • Shipping and billing addresses

  • Payment information (processed securely)

  • Order history and customer support interactions

  • Device and browser data (via cookies and analytics tools)

3. How We Collect Your Data

Your data is collected in the following ways:

  • During checkout and order placement

  • When you contact us via email or web forms

  • When subscribing to newsletters or updates

  • Automatically via cookies and third-party tools such as Google Analytics

4. Why We Collect Your Data

We collect personal information to:

  • Process orders and deliver products

  • Communicate with you regarding your purchase

  • Respond to enquiries and support requests

  • Prevent fraud and ensure site security

  • Analyse site usage to improve our services

5. Tracking & Measurement Disclosure

Ā We use tracking technologies to help us understand the effectiveness of our advertising and improve the accuracy of conversion reporting. We utilize server-side tracking technologies to ensure data accuracy and security.

This may involve securely sharing hashed customer data (such as your email address or phone number at the time of purchase) with our advertising partners, including Google, Meta (Facebook & Instagram), Microsoft (Bing), and TikTok.

This data is used exclusively for advertising attribution and conversion measurement (e.g., matching a purchase to an ad click). It is hashed (scrambled) before being sent and is not used for unauthorized profiling or sold to third parties.

If you have any questions about how this data is handled, please contact us at info@mycoathangers.com.au.

6. How We Store and Secure Your Information

Your personal data is stored securely using reputable e-commerce platforms and hosting services. We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure. Access is restricted to authorised personnel, and we regularly review our practices to ensure data security.

7. When We Share Your Information

We do not sell or rent your personal information. However, we may disclose it to trusted third parties when necessary to operate our business, such as:

  • Payment gateways and processors (e.g., Shopify Payments, PayPal)

  • Shipping and fulfilment partners

  • Advertising Platforms (Google, Meta, Microsoft, TikTok)

  • Legal authorities, if required by law ...

  • All service providers are expected to protect your data in line with Australian privacy regulations.
  • 8. Your Rights: Access and Correction
  • You are entitled to request access to the personal data we hold about you and request corrections if any of that information is inaccurate or outdated.
  • To make a request, please email info@mycoathangers.com.au. We may ask you to verify your identity before we provide or update your data.
  • 9. Cookies and Online Data
  • Our website uses cookies to personalise your experience, remember preferences, and gather anonymous traffic data. These cookies may be set by us or third-party services like Google.
  • You can adjust your browser settings to disable cookies if preferred, though this may affect the functionality of some features.
  • 10. Marketing Communications
  • We only send marketing emails if you have opted in to receive them. You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.
  • We never share your email address with third parties for their own marketing use.
  • 11. Updates to This Policy
  • We may update this Privacy Policy from time to time to reflect changes in our services, technologies, or legal obligations. Updates will be posted on this page with the revised date.
  • We encourage you to review this policy periodically to stay informed of how we handle your data.
  • 12. Analytics and Advertising
  • We use Google Analytics and Google Ads to collect information about how visitors use our website. This helps us improve our website and marketing efforts. Google may use cookies to collect anonymized data about your interaction with our site.
  • By using our website, you consent to the collection and use of this data. For more information, you can view Google's privacy policy