Shipping and Delivery Information (Australia)
We deliver orders across Australia using Australia Post, Direct Freight, and StarTrack, with tracking details sent via email. Shipping costs are calculated directly in the shopping cart.
In some cases, orders may be delivered in multiple shipments due to factors such as pre-order items, limited truck space with our shipping partners, or daily pick-up limitations when orders accumulate at our warehouse.
To ensure the safe and secure arrival of your order, we require our shipping partners to obtain a signature upon delivery. However, if you prefer your order to be left at your address without a signature, please select the 'Authority to Leave' option at checkout or include 'Authority to Leave' in your order message. We will then instruct our shipping partners to leave the order in a secure location.
Please note, Australia Post reserves the right to use discretion in delivering parcels. If no secure location is available, they may take your order to the nearest Post Office. Providing detailed delivery instructions is recommended. If you wish to change your shipping preferences after dispatch, you can do so through Australia Post's 'MyPost' portal.
Address Updates
It is essential that accurate shipping information is provided at checkout. Customers are responsible for any additional shipping and handling fees that may arise from providing incorrect shipping details. Pick-ups are scheduled the next business day. However, requesting an address change after placing an order may lead to delays in delivery and dispatch, as the shipping process will need to be re-initiated by our shipping partner.
Order Dispatch
We strive to dispatch orders on the next business day whenever possible. However, some delays may occur due to late pick-ups from our freight partners or order backlogs at the warehouse. While we aim for prompt dispatch, next business day dispatch is not guaranteed for all orders. If your order is time-sensitive, please contact us in advance at info@mycoathangers.com.au
Estimated Delivery Time (After Dispatch)
While we do our best to ensure timely delivery, we cannot guarantee a specific delivery date or time. The estimated delivery times provided below are for reference only and are based on the estimates given by our freight partners:
Please keep these estimates in mind, and note that delivery times may fluctuate based on external factors.
NSW: 2-5 business days. Rural deliveries may take an additional 4-6 business days. After dispatch
ACT: 2-5 business days. Rural deliveries may take an additional 4-6 business days. After dispatch
VIC: 2-5 business days for metro cities. Rural area deliveries 4-7 business days. After dispatch
QLD: 3-5 business days for metro cities. Rural area deliveries 5-10 business days. After dispatch
SA: 3-5 business days for metro cities. Rural area deliveries 5-10 business days. After dispatch
WA: 3-7 business days for metro cities. Rural area deliveries 7-14 business days. After dispatch
NT: 3-7 business days for metro cities. Rural area deliveries 9-17 business days. After dispatch
Separate deliveries might sometimes occur from AUS post, Star Track and Direct Freight due to limited truck/van space, or miss collection from local depot.
Please calculate shipping rates online from cart or checkout page
Tracking Information
Please allow up to 24 hours for tracking details to become available from our shipping partners after dispatch.
Order Pick-Up
If you would like to arrange a pick-up from our warehouse, please contact us via email before placing your online order to schedule a suitable time. Please note that only commercial vehicles are permitted for pick-ups. All pick-up requests must be made via email and will be prioritized before dispatch.
Missing Items from Your Order
If any items are missing from your order, please contact us at info@mycoathangers.com.au. We will investigate the issue with our shipping partners and warehouse as soon as possible, whether it’s a case of missing cartons from depots or a lost parcel during transit. If necessary, we will promptly re-send the missing items.
Urgent Orders
If you need your order urgently or require same-day delivery, please email us at info@mycoathangers.com.au before placing your order. Orders will otherwise be dispatched within our normal time frame of 1-2 business days and shipped via road express services.
Pre-Order Items
Pre-orders are placed for items that have not yet been released or are temporarily out of stock. These items will be shipped as soon as they become available. Pre-order items are clearly marked with an estimated restock date, but please note that delays due to shipment or customs clearance may occur, and the estimated date cannot be guaranteed.
Incorrect Product Delivered
If you receive the wrong product by mistake, please notify us within 2 days of delivery. We will promptly send you the correct item and arrange for the return and pick-up of the incorrect product at no additional cost to you.
Delivery Failure
It is crucial that the shipping address provided is correct. Customers are responsible for any additional shipping and handling fees due to incorrect addresses. Re-delivery will be attempted within 5 business days after a failed first attempt. If two delivery attempts fail, we will send an email to confirm the shipping address.
Lost Parcel During Transit
If a freight partner loses your order during transit, we will cover the cost of re-delivery and send a replacement order at no charge. Please ensure the shipping address provided is 100% correct. The replacement order will be dispatched once our freight partner officially declares the original order lost, which can take up to 7 working days.
Bulk Orders
For bulk orders of 1,000 units or more per style, please email us info@mycoathangers.com.au in advance so we can check inventory availability before you place your order.
For further inquiries, feel free to contact us : info@mycoathangers.com.au